Terms & Conditions

1. About Pulsera

Pulsera is operated by Pulsera Ltd (“Pulsera”, “we”, “us” or “our”), a company registered in England and Wales.

Company name: Pulsera Ltd
Company number: 17185033
Registered office: 315b Norwood Road, London, England, SE24 9AQ
Contact email: support@pulsera.uk

Our Privacy Policy explains how we collect and use personal information. It forms part of the information governing your use of Pulsera but is not itself a contract requiring blanket consent to every type of data processing.

2. Eligibility

To use Pulsera, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding agreement
• Provide accurate and truthful information
• Use the Service primarily for genuine dating, relationship or social-connection purposes
• Not be legally prohibited from using the Service; and
• Not have been previously removed from Pulsera unless we have expressly permitted you to return.

By using Pulsera, you confirm that you meet these requirements.

We may request reasonable evidence of your age or identity. We may restrict or suspend your account while verification is pending.

Verification may include reviewing an additional photograph, a live selfie, a short video or an image showing an action or pose requested by Pulsera. A verification result confirms only that the relevant check was completed; it does not guarantee a user's identity, intentions, background, safety or truthfulness.

If we introduce automated facial matching, biometric liveness analysis or another biometric identification method, we will provide a specific explanation before collection and request any separate consent required by law. Where reasonably possible, we will provide an appropriate alternative verification route.

If you do not complete a verification check reasonably required for safety, fraud prevention or eligibility, we may be unable to activate your profile, send introductions or continue providing some or all of the Service.

You may not create an account on behalf of another person without our express permission.

3. The Pulsera Service

Pulsera provides a matchmaking service that may include:

• Profile creation and onboarding
• AI-assisted and human-assisted matchmaking
• Suggested introductions
• Messaging through SMS, WhatsApp, iMessage, email, web interfaces or other supported channels
• Match acceptance or rejection
• Date and video-call scheduling
• Venue recommendations or bookings
• Compatibility explanations
• Relationship and dating assistance
• Feedback collection; and
• Other features introduced from time to time.

Pulsera is not a traditional dating marketplace or directory. You may not be able to browse all users or request introductions to specific individuals.

We decide how potential introductions are selected and when they are presented, taking account of factors such as preferences, compatibility, location, availability, safety, service capacity and operational considerations.

We do not guarantee that you will receive a particular number or frequency of matches, or that every user will receive matches at the same rate.

Pulsera may offer optional integrations with email, calendars, contacts or other connected services. You are responsible for choosing whether to authorise an integration and for reviewing the permissions shown before connection. An integration may be subject to the connected provider's own terms and availability. You may normally disconnect it, although disconnection may prevent the relevant Pulsera feature from operating.

4. Beta and Experimental Features

Pulsera may operate partly or entirely as an early-access, trial or beta service.

During a beta period:

• Features may be incomplete or experimental
• Features may be added, removed or changed
• The Service may experience errors, interruptions or delays
• Messages, notifications or scheduling may occasionally fail
• Match recommendations may be inaccurate or unsuitable
• Human review may be used alongside automated systems; and
• Access may be limited while we test capacity or product functionality.

We will take reasonable care in providing the Service. However, beta status means that Pulsera may not always operate without interruption or error.

Nothing in this section excludes rights or remedies that cannot lawfully be excluded under consumer law.

5. Creating and Managing Your Account

You agree to:

• Provide accurate, current and complete information
• Keep your information reasonably up to date
• Maintain the security of your account, telephone number, email account and devices
• Notify us promptly if you suspect unauthorised access
• Use only one account unless we permit otherwise; and
• Cooperate with reasonable safety or verification requests.

You are responsible for activity carried out through your account where that activity results from your failure to take reasonable steps to protect access.

We may correct obvious formatting errors, structure information you provide, or ask you to clarify incomplete or inconsistent answers. We will not knowingly make material factual changes to your profile without an appropriate basis.

6. Profiles and Information Shown to Other Users

Pulsera may show selected profile information to potential matches, including:

• Your first name
• Age
• General location
• Photos
• Occupation
• Interests
• Dating intentions
• Profile description; and
• A summary of why an introduction may be suitable.

We may use information internally for matching without displaying every answer directly to another user.

You understand that information shared with another user may be saved, copied or disclosed by that user despite these Terms. You should not include information in your profile that you are not comfortable sharing with potential matches.

You must not publish or distribute another user’s profile, photos, messages or personal information without their permission, except where reasonably necessary to report a safety concern or comply with law.

7. Matchmaking and Artificial Intelligence

Pulsera may use artificial intelligence, machine learning, computer-vision systems, speech and language models, rules-based systems, statistical methods and human judgement to:

• Interpret profile information and preferences
• Identify possible compatibility
• Rank or prioritise potential introductions
• Generate match explanations
• Assist with messages and scheduling
• Detect misuse or safety concerns; and
• Improve the Service.

AI-generated outputs may be inaccurate, incomplete or based on limited information. Match explanations are recommendations rather than verified statements of fact.

Pulsera does not guarantee:

• Mutual attraction
• Compatibility
• A particular relationship outcome
• That a match meets every preference
• That users will respond
• That an introduction will result in a date
• That a date will be enjoyable or successful; or
• That information supplied by another user is accurate.

You remain responsible for deciding whether to accept an introduction, communicate with another user or attend a date.

Pulsera may offer optional preference-calibration exercises using example profiles, images or descriptions. Your selections may inform private preference patterns and improve matching. An example does not guarantee an introduction to anyone depicted, and you must not copy, redistribute or use it to contact someone outside Pulsera.

Vision, voice and video analysis is probabilistic and may be inaccurate. Pulsera does not guarantee that an AI system can determine attractiveness, personality, emotions, honesty, safety or compatibility from appearance, voice or behaviour. You remain responsible for deciding whether to accept an introduction.

The way we process personal information through AI, computer vision, calibration exercises and profiling is described in our Privacy Policy.

8. User Content

“User Content” means information, text, photographs, audio, video, messages, feedback and other material that you provide to Pulsera.

You retain ownership of your User Content.

You grant Pulsera a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, process, analyse, adapt and display your User Content only to the extent reasonably necessary to:

• Operate and provide the Service
• Create and display your profile
• Recommend and facilitate matches
• Communicate with you
• Arrange dates or calls
• Maintain safety and security
• Moderate content
• Investigate complaints
• Provide customer support
• Comply with legal obligations; and
• Improve Pulsera’s products and systems as described in our Privacy Policy.

This licence lasts for as long as reasonably necessary to provide the Service and meet the purposes above. It ends when the relevant content is deleted from our active systems, except where continued retention is permitted or required by law, necessary for safety, or present temporarily in secure backups.

This licence does not transfer ownership of your User Content to Pulsera.

We will not use your name, image or profile as a public testimonial or advertisement without separate permission.

Any use of personal information for training or materially improving AI systems must also comply with our Privacy Policy and applicable data-protection law. These Terms do not provide blanket consent for every possible AI-training use.

Pulsera does not authorise an external AI provider to use identifiable profiles, private messages or matchmaking answers to train a general-purpose model for that provider's own purposes unless we first provide a specific explanation and identify an appropriate legal basis and, where relevant, a special category condition.

You confirm that:

• You created or have the right to submit your User Content
• Your User Content does not infringe another person’s rights
• People identifiable in content have consented where appropriate
• Your content is not deliberately false or misleading; and
• Your content complies with these Terms.

9. Acceptable Use Policy (AUP) and User Conduct

This Section 9 constitutes Pulsera’s Acceptable Use Policy. It applies to all use of the Service, including profiles, messages, uploads, interactions with other users, connected services, and any use of Pulsera’s automated or AI-enabled features.

You must not use Pulsera to:

• Break the law or encourage unlawful activity
• Harass, threaten, stalk, intimidate or abuse another person
• Discriminate unlawfully against another person
• Impersonate another person or misrepresent your identity
• Create a fake or materially misleading profile
• Solicit money, investments, gifts or financial information improperly
• Commit or facilitate fraud
• Advertise or promote unrelated products or services
• Recruit users for employment, commercial schemes or other dating platforms without permission
• Send spam or unsolicited bulk communications
• Upload malicious software or interfere with the Service
• Scrape, harvest or systematically collect user information
• Use bots or unauthorised automated systems
• Reverse engineer or attempt to extract source code, models or private systems
• Share another user’s personal information without permission
• Upload content depicting another person without appropriate rights
• Send sexually explicit content without the recipient’s clear consent
• Upload illegal, exploitative, threatening or seriously harmful content
• Pressure another user to meet, communicate or engage sexually
• Circumvent a suspension, restriction or safety control; or
• Use information obtained through Pulsera to harm another person.

You must respect another user’s rejection, withdrawal of consent, communication boundaries and decision not to continue an interaction.

10. Dating Safety

Meeting people involves inherent personal and emotional risks. Pulsera cannot control the conduct of users outside the Service.

Unless expressly stated for a particular user or feature:

• We do not conduct comprehensive criminal-background checks
• We do not verify every statement in a profile
• Verification does not guarantee that a person is safe or truthful
• We do not supervise in-person dates
• We do not guarantee the suitability of venues; and
• We cannot guarantee that another person will comply with these Terms.

You should exercise reasonable judgement, particularly when communicating with or meeting someone for the first time.

Reasonable precautions may include:

• Meeting in a public place
• Telling someone you trust where you are going
• Arranging your own transport
• Avoiding sharing financial information
• Protecting your home and work address
• Limiting alcohol or other substances
• Keeping control of your belongings; and
• Leaving or contacting emergency services if you feel unsafe.

In an immediate emergency, contact the relevant emergency service. Pulsera is not an emergency service.

You should report serious safety concerns to us using the contact details provided in these Terms.

11. Introductions, Dates and Scheduling

When you accept an introduction, you are indicating an interest in being introduced. Acceptance does not create an obligation to date, meet, communicate outside Pulsera or enter into any relationship.

Where both users accept, Pulsera may:

• Share limited contact information
• Ask for availability
• Suggest or confirm a date or video call
• Send reminders
• Create or provide a video-call link
• Recommend or contact a venue; and
• Ask for feedback afterwards.

Video-call links are provided only for the participants invited to the relevant date or call. You must not forward, publish or allow another person to use a video-call link without the agreement of Pulsera and the other participant. We may use expiring links, waiting rooms, participant checks or other reasonable controls, but we cannot guarantee that a third party will never gain access where a link or device is shared.

Times may be displayed according to the time zone detected from your device, browser, location, account information or scheduling settings. You are responsible for checking the stated date, time and time zone before confirming.

You must notify Pulsera or the other participant promptly if you cannot attend a scheduled date.

Repeated intentional no-shows, last-minute cancellations, abusive behaviour or misuse of the scheduling process may result in reduced access, suspension or removal.

A confirmed date is an arrangement between the participating users. Pulsera facilitates the introduction and scheduling but is not a party to any personal relationship between users.

12. Venues, Sponsors and Third-Party Services

Pulsera may recommend or make reservations with restaurants, bars, event spaces, video-call providers or other third parties.

Pulsera may also work with venues, brands or other partners to provide sponsored dates, benefits, discounts, experiences or offers. Sponsorship does not make the sponsor a party to your match or personal relationship.

Unless we clearly tell you otherwise and obtain any permission required by law, we do not provide sponsors or promotional partners with your private profile answers, dating preferences or contact details for their own marketing. We may provide aggregated or de-identified campaign information, such as the number of offers viewed or redeemed.

Where you choose to claim an offer, make a reservation or provide information directly to a partner, that partner's own terms and privacy policy may apply.

Third-party services may be governed by their own terms, privacy policies, fees, age restrictions, cancellation policies and safety procedures.

Pulsera does not own or control independent venues and service providers and is not responsible for their acts, omissions, availability, food, drinks, facilities or services.

Nothing in this section limits responsibility that Pulsera cannot lawfully exclude.

You are responsible for paying any food, drink, travel, venue or other third-party costs unless Pulsera expressly states otherwise.

13. Communications

You agree that we may send operational communications reasonably necessary to provide Pulsera, including:

• Account verification messages
• Onboarding questions
• Match suggestions
• Responses and reminders
• Scheduling messages
• Safety notices
• Service updates; and
• Support communications.

Communications may be sent by SMS, WhatsApp, iMessage, email, web notification or another channel you have provided or authorised.

Message and data charges imposed by your mobile or internet provider may apply.

Where required, marketing communications will be handled separately from essential service messages. You can opt out of marketing at any time.

Partner promotions, sponsored offers and general promotional campaigns are marketing communications, even if Pulsera sends them through the same channel used for matches or scheduling. We will not treat marketing as an essential service message merely because it appears within the Pulsera experience.

You may be able to stop certain messaging channels by following the instructions provided, including recognised commands such as “STOP”. Stopping a communication channel may prevent us from providing parts of the Service.

“STOP”, “PAUSE”, withdrawal of data-protection consent and account deletion have different effects:

• “STOP” is used to stop messages on a supported channel and, where applicable, to opt out of marketing. If the request is unclear, we may confirm whether you want to stop all messages or only marketing
• “PAUSE” stops or limits new matchmaking introductions while allowing your account to remain available for a possible return
• Withdrawing consent affects processing that relies on that consent and may prevent us from providing personalised matchmaking or an optional feature; and
• Deleting your account begins the account-closure and deletion process described in our Privacy Policy.

14. Fees, Purchases and Subscriptions

Pulsera may offer:

• Free services
• Free trials
• Subscriptions
• Pay-per-date or pay-per-introduction features
• Premium functionality
• Promotional offers; or
• Other paid services.

Before you make a purchase, we will display the material information applicable to it, which may include:

• The price
• Taxes or additional charges
• What is included
• Billing frequency
• Subscription duration
• Whether it renews automatically
• How to cancel
• Any minimum commitment
• Trial terms; and
• Relevant refund or cancellation rights.

Subscriptions

Where a subscription renews automatically:

• The renewal arrangement will be disclosed before purchase
• You authorise us or our payment provider to take recurring payment
• You may cancel using the method explained when subscribing
• Cancellation normally takes effect at the end of the paid billing period unless law or the purchase terms provide otherwise; and
• We will provide notices and reminders required by applicable law.

We may change subscription prices. Changes will not apply retrospectively to a completed billing period.

For an existing subscription, we will provide reasonable advance notice before a price increase takes effect. You may cancel before the new price applies.

One-off purchases
Prices for one-off or pay-per-use features may change before purchase. The price shown when you confirm the transaction is the price charged, unless there is an obvious pricing error that you should reasonably have recognised.

Refunds and cancellation rights

Payments are non-refundable except:

• Where the purchase terms provide otherwise
• Where we agree to a refund
• Where a service was not provided as described
• Where a subscription or transaction has been cancelled within an applicable cooling-off period; or
• Where a refund or other remedy is required by law.

Nothing in these Terms limits your statutory consumer rights.

Where you ask for a paid service to begin during a statutory cancellation period, we may request any confirmation required by law and may be entitled to charge for services properly supplied before cancellation.

15. Intellectual Property

Except for User Content, Pulsera and its licensors own or license the intellectual-property rights in the Service, including its:

• Software
• Algorithms and matching systems
• Branding
• Logos
• Designs
• Databases
• Text
• Interfaces; and
• Original content.

We grant you a limited, personal, revocable, non-exclusive and non-transferable right to use the Service for your own lawful, non-commercial purposes while your account remains active.

You may not, without permission:

• Copy or commercially exploit the Service
• Reproduce Pulsera branding
• Sell or sublicense access
• Circumvent security controls
• Reverse engineer the Service except where applicable law expressly permits it
• Extract or recreate our databases or models; or
• Use Pulsera content to build or train a competing product.

Feedback and suggestions you voluntarily provide may be used by Pulsera without an obligation to compensate you, but this does not give us ownership of your pre-existing intellectual property or personal information.

16. Moderation, Restrictions and Suspension

We may investigate content, accounts and conduct where we reasonably believe there may be:

• A breach of these Terms
• A safety risk
• Fraud or impersonation
• Illegal activity
• Misuse of the Service
• A technical or security threat; or
• A need to protect another person.

Depending on the circumstances, we may:

• Issue a warning
• Remove or restrict content
• Pause introductions
• Require verification
• Limit functionality
• Cancel a scheduled introduction
• Suspend an account; or
• Terminate access.

We will take account of the seriousness, frequency and available evidence. We may act immediately where reasonably necessary for safety, security or legal compliance.

We may be unable to give advance notice or disclose detailed reasons where doing so could compromise another user’s privacy, safety, an investigation or legal obligations.

Where appropriate, you may contact us to request a review of a restriction or termination.

Where we reasonably believe conduct may involve serious criminal activity, fraud, exploitation, or an immediate risk of harm, we may preserve relevant records and disclose information to law-enforcement or other competent authorities where permitted or required by law. Any such disclosure will be handled in accordance with our Privacy Policy and applicable data-protection law.

17. Ending Your Account

You may pause or delete your account through available account controls or by contacting us.

Deleting your account does not automatically:

• Cancel an active paid subscription unless the cancellation process says so
• Cancel third-party venue reservations
• Reverse completed payments; or
• Require immediate deletion of information that we are legally entitled or required to retain.

Our treatment of personal information after account deletion is described in the Privacy Policy.

We may discontinue the Service or a substantial part of it. Where reasonably possible, we will provide appropriate notice, particularly where you have paid for continued access.

18. Availability and Changes to the Service

We may change, update or discontinue features to:

• Improve the Service
• Respond to feedback
• Maintain security
• Comply with law
• Manage operational capacity
• Address third-party service changes; or
• Develop Pulsera’s business.

We will not make changes that remove a material paid feature during a prepaid period without providing an appropriate remedy where required by law.

We do not guarantee that the Service will always be available. We may temporarily suspend access for maintenance, security, technical problems or circumstances outside our reasonable control.

19. Disclaimers

Pulsera provides matchmaking recommendations and facilitates introductions. We do not provide professional medical, psychological, legal or financial advice.

To the extent permitted by law:

• Match recommendations are provided as suggestions
• User-provided information may be inaccurate
• We do not guarantee uninterrupted or error-free availability
• We do not guarantee any particular number of matches or dates
• We do not guarantee compatibility or relationship outcomes; and
• We are not responsible merely because another user behaves disappointingly, ends communication or chooses not to pursue a relationship.

Nothing in these Terms excludes the legal requirement that services supplied to consumers must be provided with reasonable care and skill.

20. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of rights that cannot lawfully be excluded; or
• Any other liability that applicable law does not permit us to exclude.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.

We are not responsible for loss or damage that:

• Was not reasonably foreseeable
• Was caused by inaccurate information you or another user supplied
• Resulted from your breach of these Terms
• Arose from conduct between users that Pulsera could not reasonably control
• Was caused by a third-party service outside our reasonable control; or
• Relates to business or commercial use of a consumer service.

Pulsera is provided for personal and domestic use. We are not responsible for loss of profit, business, revenue, opportunity, goodwill or business interruption arising from unauthorised commercial use.

This section does not affect your statutory rights.

21. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as:

• Internet or telecommunications outages
• Failures of messaging, cloud, payment or video providers
• Government action
• Natural disasters
• Serious cyberattacks despite reasonable safeguards
• Labour disputes; or
• Widespread service interruptions.

We will take reasonable steps to reduce the effects of such events and resume the Service where practicable.

22. Changes to These Terms

We may update these Terms where reasonably necessary, including to reflect:

• Changes to the Service
• New features
• Changes in law or regulation
• Safety or security requirements
• Changes to payment models; or
• Clarifications and corrections.

For material changes, we will give reasonable notice through email, messaging, the Service, onboarding or another prominent method before the changes take effect.

Where appropriate, we may ask you to actively accept revised Terms before continuing to use Pulsera.

Minor changes that do not materially disadvantage you may take effect when published.

Continuing to use the Service after notified changes take effect may constitute acceptance where permitted by law. If you do not agree to a material change, you may stop using Pulsera and cancel any affected subscription before the change takes effect.

23. Other Legal Terms

Entire agreement
These Terms, together with any purchase-specific terms and policies expressly incorporated into them, form the agreement between you and Pulsera concerning the Service.

Severability
If a court finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

No waiver
If we delay enforcing a right, that does not mean we have waived it.

Transfer
You may not transfer your account or rights under these Terms without our permission.

We may transfer our rights and obligations to another organisation, for example as part of a restructuring, investment, acquisition or sale. We will ensure that the transfer does not reduce your rights under these Terms and will notify you where required.

Third-party rights
Unless expressly stated otherwise, no person other than you and Pulsera has the right to enforce these Terms.

24. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction.

If you live in Scotland, Northern Ireland or another part of the United Kingdom, you may also have the right to bring proceedings in the courts where you live.

If you are a consumer living outside the United Kingdom, you may benefit from mandatory rights and protections under the laws of your usual country of residence. Nothing in these Terms removes those mandatory protections.

Before bringing formal proceedings, we encourage you to contact us so that we can attempt to resolve the issue.

25. Contact Us

For questions, complaints or notices concerning these Terms, contact:

Pulsera Ltd
17185033
315b Norwood Road, London, England, SE24 9AQ
support@pulsera.uk